Our Health & Safety Policy

All JJ’s Commercial & Residential Waste & Recycling Collection Services in the Hawkes Bay Region

All Hastings District Council Domestic collections have re-commenced as scheduled. 

All Commercial & JJ’s Residential collection services are now resumed for Napier & Hastings where accessible.

We will do our very best to complete all scheduled services, but we may be delayed due to roads and traffic. Safety of our staff, the public and our trucks is first priority, if the driver deems access not to be suitable for any reason, we will unfortunately not be able to service your bin. Please do your best to have your bin positioned where we can access it safely.

If you were due a scheduled collection of waste or recycling as a commercial or residential JJ’s customer (not council refuse), between Tuesday the 14^th to Friday the 17^th of February, please retain your waste and we will do our best to collect it on your next scheduled service day. No cancelled service collections will be automatically rebooked, but instead we will of course be zeroing the charges for empties not performed.

If your bin has gone missing, has been severely damaged by the cyclone or your property is temporarily / permanently vacant after the cyclone, then please contact us to make arrangements.

Our customer service team are doing their very best to keep up with your calls and emails, but please be patient with any delays.

Please monitor our website for further updates.

Stay safe and thank you for your understanding during this challenging time.